BRAIN CELL EDUCATION SDN BHD
1-1, Jalan Putra Mahkota 7/5B,
Putra Heights,
47650 Subang,
Selangor, Malaysia.
+6019-5132468
+60195132468
+60195132468

FAQ 常见问题

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Below are some of the frequently asked questions.(FAQ)
以下是一些可能你想更了解我们安亲班的解答。

1. What is the starting time and ending time of the centre?
我们的营业时间是中午12 时至下午时。过了时我们会收费RM5 来补贴我们的老师。如果您想提早来接您的孩子,我们鼓励您过了615才来接他/她,因为我们的补习班在6时才结束。
Start time is 12pm and end time is 7pm. After 7pm we will charge rm5 per 30minutes late pick up fee which payable directly to the centre or teacher in charge. However, if you wish, you can pick your child up at 615pm onward as the tuition class will end by then.
2. Drop off & Pick up.
为了孩子的安全起见,我们的老师会从中午1230 115在中心楼下接您的孩子。至于回家时刻,我们鼓励家长自己载接您的孩子。
In order to assure the safety of your child. We ask our teacher to stand by at the main entrance by 1230-115 to receive your child from Primary school. For pick up, we will encourage parents to walk up to pick up your child personally.
3. Who can pick up your child?
只有家长/监护人有权力接送您的孩子,如必须由他人接送,家长必须填上表格或电话通知,他人接送时必须出示个人证件以確认身份。这些程序都是为了您的孩子安全起见。
Of course NO, Parents & Guardian may authorize other people to drop off or pick up your child. Your child will be released only to person listed on the authorization form. Parents will inform the centre of the days the alternate person will drop off or pick up the child. The alternate person will show identification at the front desk before proceeding to the child.
4. Is lunch/dinner provided?  Any tea-break?  If yes, how much is the cost?
是的,我们提供健康和营养的午餐/晚餐,我们会给予汤,茶点和水果。我们会收费RM 100 (包括午餐和茶点)RM 100 (晚餐)
Yes, Balanced meals,tea & fruits are served.
The cost for the lunch is RM100/month including tea break. 
The cost for the dinner is RM100/month.
-We have appointed caterer to focus on more healthy choices,with mixture of mixed rice /noodles. And yes, we have biscuits,bread,cake,milo….in our centre for tea break.
5. Is there shower facility in the centre? Need to bring any toiletries?
我们提供梳洗设备,也提供梳洗用品,您只需为您的孩子准备1个星期的更换衣物,他/她可以把他/她的衣物收在我们为每个孩子准备的衣橱里。
Yes of course. But you will need to prepare 5 set of clothes (1 week) for your child . There will be a cabinet for your child to put his/her things.
The centre will provides toiletries for shower & hair wash.
6. What is the class size?
一班我们限制10-12个学生,以確保每个孩子可以得到适当的关注。
It’s a small class of about 10 to 12 students.
7. Are there any annual holidays?
是的,我们会在周末,公共假期和农历新年休息。请参阅我们的日历以方便您做安排。
Yes, We are closed during weekends, public holiday and………including CNY etc. please refer to our Braincell education childcare center Calender.
 8. Is there any FREE trial class?
您可以让你的孩子免费试第一堂课,但您必须先报名。如果您决定不让您的孩子参与我们,我们会把你的报名费丰还。
Yes, you can try one class first before joining our programme. However, you will need to register first. If you decided not to join us after the trial, the registration fee will be refunded.
9. Withdrawn & Notice.
家长需要给予30天的时间以停止我们为您的孩子服务的通知。我们会把您的押金丰还。谢谢!
Parents are required to submit a 30 days written notice or monetary equivalent when a child is withdrawn from the centre.
10. Child’s progress.
中心会准备每月小测验做为孩子学业上的评估。您也可以和老师沟通以更了解孩子的进展。
Monthly assessment report will be given. Or parents can communicate with the teachers to understand more.
11. Communication.
当然,沟通是最好的方法让我们可以帮助孩子的成长,沟通也是我们做改善和进步的好方法。
Yes, communication is essential as we work together to meet the needs of your child. Please call, if you have any questions. We need & welcome your input.
 12. Medication.
不,我们不会给予任何药物。只有得到家长的允许,我们才会跟着药物份量需求而给于。
No, No Medication, whether prescription or non-prescription will be administered to a child without written parental authorization. Permission to administer medication forms are available in the office. Medication should be handed to the teacher. All medication must be in the container with the child’s name printed clearly on the label.
 13. Discipline/Guidance.
我们不赞同用打,受辱,尴尬的方式做为惩罚。我们会采用说解和道德的方式让孩子明白和懂得处理情绪和养成自律的好习惯。我们也希望家长与我们分享您的方式,以让我们更有效的处理这方面的问题。
As children mature and try to gain self control, they may lose control. As such times, children may be directed to another activity. Sometimes talking about what has happened eases the tension. A child may occasionally need to sit quietly in order to calm down & regain self- control. Children are never spanked, humiliated or embarrassed. Through observation & discussion, teacher will decide the most appropriate way of dealing with the situation. Parents will also be asked to share their way of dealing with difficult situations.
   14. Important noted….ILLNESS
重要通知。。(如孩子有以下的情况,我们鼓励家长让孩子留在家里休息)
Child will be send home , If:
-fever above 38 c
-uncontrolled diarrhea
-vomiting (2 or more times)
-purulent conjunctivitis
-HFMD
-chicken pox (until 6 days after onset of rash or until all lesions have dried & crusted.
If your child becomes ill while at the centre, you will be called to pick up your child as soon as possible. 
 
 15. How to pay the fees?
您可以选择用支票或网上付费。详情可以参考以下资料。
You can choose to pay by cheque before 7th of calendar every month. 
Cheque issue: BRAIN CELL EDUCATION SDN BHD
Or you can choose to pay online.

If  you wish to know more/register,please call us for an appointment 019-5132468
如您想更详细的了解/报名,请您联络我们与我们预约,019-5132468
可以为您服务是我们的荣幸。
Please leave your enquiry here, we will reply as soon as possible.
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